Every job card, AMC and SLA clock in one place
Field and workshop service as a system of record — a job-card lifecycle with coverage-aware costing, AMC contracts that generate their own preventive-maintenance calendar, business-hours SLA clocks and billing straight through the invoice spine. Enabled as a cloud marketplace pack.
A job card that carries the whole job
Open a job from a breakdown call, an installation or an escalated support ticket, then assign, schedule, log spare parts and labour, tick the checklist and resolve with a CSAT score and a customer digital sign-off — with a live coverage-aware cost preview the whole way through.
Contracts that turn themselves into work
Draft an AMC from a plan template, activate it to generate its preventive-maintenance visit calendar, then work the PM list — raise a preventive job card, reschedule or complete each visit. A nightly sweep flips overdue planned visits to missed, and contracts expiring inside 60 days collect on the renewal desk.
SLA clocks that don’t move under you
First-response and resolution deadlines are frozen at job creation by a pure business-hours engine — weekly windows, holidays, timezone and pause credit — so a later policy edit can never retro-move a live clock. A breach on an already-billed job can issue an SLA-penalty credit note through the sales spine, once, idempotently.
Bill exactly what’s chargeable
A deterministic engine splits every job’s parts, labour and travel into billable versus covered — warranty, the AMC’s own coverage terms, or goodwill — in integer paise with largest-remainder GST rounding. A comprehensive AMC bills zero; a parts-excluded AMC bills parts only. AMC period billing is idempotent, so a second click returns the same invoice.
What’s included
- Job cards for field & workshop — raised fresh or escalated from a ticket
- Dispatch board: a day’s stops sequenced per technician from their service centre
- AMC & warranty plans, contracts and a generated PM visit calendar
- SLA policies and service-centre masters behind every job
- Frozen business-hours SLA clocks with pause credit and a penalty credit note
- Deterministic coverage costing — warranty / AMC / goodwill vs billable
- Service billing through the invoice spine; idempotent AMC period billing
- Customer asset register with a 0–100 health score and service history
- Technicians with skills, daily capacity, CSAT rating and an availability check
- Customer digital sign-off on the job card, order-enforced and hashed
- SLA & PM compliance, engineer productivity and per-customer profitability
- Deterministic advisors: breach risk, utilisation, renewal propensity, parts demand
Frequently asked
Is service management part of the offline desktop app?
No — it’s a cloud marketplace pack. Enable it from Business Add-ons and the Service & AMC menu group appears alongside your billing; it does not run in, or sync to, the offline desktop edition.
Can I trust what a job card bills?
Yes. The costing engine is pure and deterministic — integer paise, largest-remainder GST rounding — and unit-tested against hand-worked goldens for each coverage case. AMC period billing is keyed by contract and period, so a double click cannot raise a second invoice.
Are the service insights AI?
The four advisors — SLA breach risk, technician utilisation, AMC renewal propensity and parts-demand forecast — are deterministic queries over your own job cards, computed offline and reproducible. An “Explain in words” button adds an optional LLM narration over the same figures; with AI off the numbers still show.
Do customers and technicians get their own login?
The customer and technician service portals ship as a provisioned data layer with a staff-side preview today — you grant access per party and can see exactly what they would see. A signed-in external login for them is the next step; the support portal in the Helpdesk pack already has one.
What exactly is included in Service & AMC · Cloud edition?
job cards for field & workshop — raised fresh or escalated from a ticket, dispatch board: a day’s stops sequenced per technician from their service centre, AMC & warranty plans, contracts and a generated PM visit calendar, SLA policies and service-centre masters behind every job, frozen business-hours SLA clocks with pause credit and a penalty credit note and deterministic coverage costing — warranty / AMC / goodwill vs billable, and 6 more. Every item on that list is a working screen you can open in the trial rather than a capability described in the abstract.
How is service & amc · cloud edition handled differently here?
It rests on a job card that carries the whole job, contracts that turn themselves into work, SLA clocks that don’t move under you and bill exactly what’s chargeable. The distinction that matters is that these are structural rather than cosmetic — the behaviour is built into how records are posted, not layered on as a report you have to remember to run.
Does Service & AMC · Cloud edition post to the real books?
Yes, and that is the whole reason it lives in this product rather than beside it. What a job card that carries the whole job records lands in the same posted double-entry ledger the Trial Balance, P&L and GST returns are built from — so there is no second set of service & amc · cloud edition numbers to reconcile against the first.
How does Service & AMC · Cloud edition affect my GST?
It feeds it directly rather than sitting alongside it. CGST/SGST and IGST are split from HSN or SAC and place of supply as each document is raised, so whatever service & amc · cloud edition produces is already correct when GSTR-1, 3B and 2B reconciliation are drawn off the same books. The return matches the accounts because it was never a separate exercise.
Does Service & AMC · Cloud edition cost extra?
No. Service & AMC · Cloud edition is part of the accounting core rather than a paid add-on, so contracts that turn themselves into work is there on the entry tier exactly as it is on the highest one. What the tiers change is reach and depth — devices, multi-branch and multi-warehouse reporting, and whether the conversational AI copilots are switched on.
Can I try Service & AMC · Cloud edition before committing?
Yes — 14 days, no card. Test service & amc · cloud edition against your own masters and your own transactions rather than sample data: the questions worth answering here are about your business's edge cases, and a demo dataset is built not to have any.